Search Rabbit Privacy Policy
Search Rabbit ("we," "us," or "our") operates the website getsearchrabbit.com and provides Google Business Profile setup and completion services for contractors across the United States. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit our website, use our services, or communicate with us.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information You Provide
When you purchase our services, fill out a form, or contact us, we may collect:
Name and business name
Email address
Phone number
Business address and service area
Google Business Profile details and access credentials (used solely for service fulfillment)
Payment information (processed securely through Stripe; we do not store card data)
Information submitted through intake and onboarding forms
Information Collected Automatically
When you visit getsearchrabbit.com, we automatically collect certain technical data, including:
IP address and browser type
Pages visited and time spent on site
Referring URLs
Device and operating system information
Behavioral data collected via cookies and tracking technologies (see Section 6)
2. How We Collect Information
We collect information through the following means:
Directly from you via our website forms, checkout process, and intake surveys
Automatically through cookies, the Meta Pixel, and the Meta Conversions API when you visit our site
Through our CRM and automation platform, GoHighLevel, when you interact with our emails, SMS messages, or landing pages
Through Stripe when you complete a purchase
Through ScoreApp when you complete our Google Business Profile readiness quiz
3. How We Use Your Information
We use the information we collect to:
Deliver and fulfill your purchased service (Google Business Profile setup and completion)
Communicate with you about your order, project status, and delivery
Send transactional and service-related SMS messages, emails, and voicemail notifications
Process payments securely through Stripe
Respond to your questions and support requests
Improve our website, services, and customer experience
Measure the effectiveness of our advertising campaigns via the Meta Pixel and Conversions API
Comply with applicable legal obligations
We do not use your information for purposes beyond those described in this policy without your explicit consent.
4. SMS & Communications
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
How You Opt In
By providing your phone number and submitting a form on our website, completing a purchase, or filling out our intake survey, you consent to receive text messages from Search Rabbit related to your service order. Opt-in is voluntary and is not a condition of purchase.
Types of Messages You May Receive
Search Rabbit sends SMS messages for the following purposes only:
Order confirmations and service status updates
Follow-up communications regarding your active service
Reminders related to information we need from you to complete your project
Notifications when your service has been delivered or requires your attention
We do not send promotional or marketing SMS messages to individuals who have not opted in through our forms or purchase process.
Message Frequency
Message frequency varies based on your service status and project stage. You will not receive excessive messages. Most clients receive fewer than 5 SMS messages per active service engagement.
Rates
Message and data rates may apply depending on your mobile carrier and plan.
How to Opt Out
You may opt out of SMS messages at any time by replying STOP to any message you receive from us. You will receive one confirmation message and no further texts will be sent.
Need Help?
Reply HELP to any SMS message or contact us at [email protected] for assistance.
5. Data Sharing Policy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Search Rabbit does not sell, rent, or trade your personal information or lead data to any third party for marketing or commercial purposes. We do not share SMS opt-in data or consent records with affiliates, partners, or any outside organization for promotional use.
We may share limited information with the following categories of service providers, strictly to operate our business and fulfill your service:
GoHighLevel — our CRM, automation, SMS, and email platform, acting as a data processor
Stripe — payment processing (subject to Stripe's own privacy policy)
ScoreApp — quiz and lead qualification tool
Meta Platforms — advertising measurement via Pixel and Conversions API (event data only; no personal profiles are sold)
Upwork freelancers — vetted fulfillment specialists who access only the information necessary to complete your Google Business Profile
Slybroadcast — ringless voicemail delivery platform
All service providers are contractually required to handle your data securely and only for the purpose of providing their specific service to us. They are not authorized to use your data for their own marketing or to share it further.
We may also disclose information if required by law, court order, or government authority.
6. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to operate correctly and measure advertising performance.
What We Use
Meta Pixel (ID: 1730005187754194) — tracks website visits and purchase events to measure ad effectiveness
Meta Conversions API — server-side event reporting for improved measurement accuracy
Standard browser cookies — used for site functionality and session management
Your Choices
You can manage or disable cookies through your browser settings. Note that disabling cookies may affect site functionality. You may also opt out of Meta's ad tracking through your Facebook account settings or via the Digital Advertising Alliance opt-out tool at optout.aboutads.info.
7. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. These measures include:
Encrypted data transmission (HTTPS) across our website and platforms
Secure payment processing via Stripe — we never store credit card numbers
Access controls limiting who can view client data within our systems
Use of reputable, security-compliant third-party platforms (GoHighLevel, Stripe)
No system is completely immune to security risks. While we take data protection seriously, we cannot guarantee absolute security. In the event of a data breach that affects your information, we will notify you in accordance with applicable law.
8. Data Retention
We retain your personal information for as long as necessary to deliver your service, maintain our business records, and comply with legal obligations. Specifically:
Active client records are retained for the duration of your service engagement and for a reasonable period thereafter
Payment records are retained as required by accounting and tax regulations
Marketing event data (Meta Pixel) is subject to Meta's retention policies
You may request deletion of your data at any time by contacting us at [email protected]. We will honor such requests unless retention is required by law.
9. Third-Party Services
Search Rabbit uses GoHighLevel as its primary platform for CRM, email, SMS, automation, and pipeline management. GoHighLevel acts as a data processor on our behalf and stores contact information, conversation history, form submissions, and automation workflows. GoHighLevel's privacy practices are governed by their own privacy policy available at gohighlevel.com.
Other third-party tools we use include:
Stripe — payment processing
ScoreApp — lead qualification quiz
Meta Ads Manager — advertising platform
Slybroadcast — ringless voicemail delivery
Outscraper — contractor list building for outreach
We are not responsible for the privacy practices of these third-party providers. We encourage you to review their respective privacy policies.
10. Your Rights & Choices
You have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data, subject to legal retention obligations
Opt out of SMS communications at any time by replying STOP
Opt out of email communications by clicking the unsubscribe link in any email
Request that we not use your data for advertising measurement purposes
To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe.
11. Opt-Out Instructions
SMS
Reply STOP to any text message from Search Rabbit. You will receive one final confirmation and no further messages will be sent.
Click the unsubscribe link included in the footer of any email we send you, or email us directly at [email protected] with "Unsubscribe" in the subject line.
Voicemail
To opt out of ringless voicemail communications, contact us at [email protected] and we will remove your number from our outreach lists within 10 business days.
12. Children's Information
Our services are intended exclusively for adult business owners and contractors. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will delete it promptly. If you believe a minor has submitted information through our site, contact us at [email protected].
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services following any changes constitutes your acceptance of the updated policy.
14. Contact Information
If you have questions, concerns, or requests related to this Privacy Policy, contact us at:
Search Rabbit
420 Main St East
Milton, Ontario, Canada
Email: [email protected]
Phone: +1-905-598-2858
Website: getsearchrabbit.com